5.1. The Products will be shipped to the address provided during the purchase process. For the sake of security, ALBERTO CIASCHINI does not send any orders to P.O. boxes, nor does it accept any orders where it is impossible to verify the identity of the recipient of the order and the address of the individual.
5.2. All purchases will be delivered by the courier service selected by ALBERTO CIASCHINI (DHL and UPS for the European Union, the United Kingdom and non-European Union countries, and some shipments to the United States) ("Courier"). Unless otherwise indicated for specific countries, delivery is from Monday to Friday, excluding local or national holidays, after sending the Shipping Confirmation to the Customer, subject to availability. Saturday deliveries may be available if offered by the Courier.
5.3. The Products will be delivered within 2-6 business days after Shipping Confirmation if standard shipment has been chosen, depending on the Customer's shipping address and destination country. ALBERTO CIASCHINI will not be responsible for any unforeseen delays and/or delays caused exclusively by the Courier. Before shipping the Customer's purchases, ALBERTO CIASCHINI may need to confirm the Customer's details with the card issuer. ALBERTO CIASCHINI undertakes to do its best to minimise delays considering that such procedures do not normally take more than 24 hours.
5.4. In the event that the Customer does not receive the Products within seven to ten (7-10) business days from the receipt of the Shipping Confirmation, we recommend that the Customer contacts ALBERTO CIASCHINI and sends an email to email@example.com.
5.5. Items are on pre-order so they will be shipped as soon as they are ready, no later than 14 business days after the order date. The Customer will receive a Shipping Confirmation email as soon as the order has been shipped.
6. RIGHT TO RETURN
6.1. Customers have the right to return their purchase (i.e., withdraw from the purchase agreement) made with ALBERTO CIASCHINI, without any penalty and without specifying the reason, within fourteen (14) days from the date of delivery of the products purchased on the Website. By exercising the right to return, Customers are not allowed to exchange the purchased Product for another Product.
6.2. To exercise the right to return, Customers are required to inform ALBERTO CIASCHINI of their intention to return their purchase (i.e., withdraw from the purchase agreement) by contacting firstname.lastname@example.org. The Customer must return the Products in their original condition.
6.3. Refunds will be issued to the Customer provided that the Products are in the same condition as they were delivered, with the original labels attached, complete with all parts and accessories and the original packaging. If the Customer exercises their right to return all Products included in the same purchase order, all Products must be returned at the same time with the same shipment.
6.4. ALBERTO CIASCHINI reserves the right to check the returned Products and refuse the return of Products that it does not consider to comply with the requirements indicated in Clause 6.3 above.
6.5. A full refund will be issued to the payment card used or the bank account used for the purchase as soon as possible and in any case no later than fourteen (14) days from the date on which ALBERTO CIASCHINI first confirmed receipt of the returned Products sent by the Customer, provided that the conditions set out in Clause 6.3 above have been met. In all cases, ALBERTO CIASCHINI will provide a refund as soon as the Customer has demonstrated that they have dispatched the Product. In the event that the Customer has expressly requested a type of delivery that is more expensive and different from the less expensive delivery method generally used by the seller, ALBERTO CIASCHINI will reimburse the delivery costs only up to the amount that the Customer would have paid if the Customer had accepted the less expensive and generally accepted delivery method proposed by ALBERTO CIASCHINI.
6.6. If the returned Products were purchased as a gift, the refund will be made to the person who made the payment.
6.7. In order to return the Products to ALBERTO CIASCHINI, Customers must contact the Courier to collect the Products they wish to return from their residence or domicile. Additionally, the Customer must obtain a copy of the receipt for the return of the Products duly signed by the Courier and keep it as proof of the return. If the Courier is used to return the Products, all shipping costs, including the costs of returning the Products to ALBERTO CIASCHINI, will be borne by the Customer.
6.8. If the Customer chooses not to use the Courier, ALBERTO CIASCHINI recommends that the Customer insures the full value of the Product to be returned and obtains and carefully keeps the shipping receipt and its number. In this case, the costs of returning the Products will be borne by the Customer and ALBERTO CIASCHINI will not be responsible for reimbursing the price of the Products sent by the Customer that have not been received by ALBERTO CIASCHINI due to loss, theft or damage that are not the fault of ALBERTO CIASCHINI.
The Products must be returned to the following address:
Via Camillo Prampolini 4
MILAN (MI) - 20158, Italy